Cutting Edge CX with Journey Management
Cutting Edge CX with Journey Management
Customer Journey Management is new and exciting growing approach to innovation that reimagines customer journeys as the collaboration framework at the heart of organizational improvement
View my Journey Management Blog
The Challenge
Customer Journey Management has enourmous potential as a new way for large businesses to organise innovation. Because this field is new, there isn't yet a lot of high quality educational material, training and certification courses in this category.
I have developed a network of pioneers, created a blog for Journey Management thought leadership and launched the first journey management training and certification course, to help align, educate and connect Journey Management leaders.
The Process
- Founder and leader of a community of Journey Management pioneers: The Journey Management Collective
- Created a blog with Journey Management thought leadership, for education and to build a community
- Designed and piloted Journey Management training and certification course
- Launching this course hosted in an education platform later this year
The Outcome
We got some fantastic feedback and testimonials , as well as a strong pricing steer from our pilot course. This has validated value of this offer. Here are some examples:
- “Participating in this workshop was transformative, deepening my understanding of Journey Management with practical tools and insights.
- The presenters’ evident passion and deep knowledge enriched the experience, making it both engaging and invaluable for my role as a UX Designer.”
- Highly valuable, actionable and informative for any CX professional who wants to move into journey management.
- You will leave with sound theory and frameworks to tackle vision setting and implementation of a pilot, as well as best practice when it comes to optimisation over time.
Developed a fully bespoke training course in a new topic
Exceptional feedback and strong price point validation
Currently setting up to launch as a business in Winter 2024
Florian Vollmer
Service Design Lead at Autodesk
I worked with Simon over 9 months as co-founders of the Journey Management collective.
Simon has been a fantastic co-lead! His relentless energy, positivity and remote collaboration skills have been a key driver in our success. He brings an interesting perspective that covers CX, product and delivery... this has enriched and broadened our approach to Journey Management.
I look forward to our continued collaboration as we launch our Journey Management certification course later this year.
Key takeaways
I have a wonderful feeing of achievement after delivering completely bespoke training content in a new field and receiving such a positive reception from the CX and product leaders. I am proud to have been part of this project and loved working alongside pioneers in this field to help educate the next generation of Journey Management leaders.